RingCentral | 2025 - Present
Director, Enterprise Chatbots
- • Led enterprise-wide migration of customer-facing voice/chatbots to proprietary AI platforms.
- • Spearheaded AI-powered analytics dashboard for executive KPI insights.
- • Established enterprise standards for high-volume QA and real-time health monitoring.
Fiscal Impact
Operational Excellence
$700k+
Monthly operational savings delivered through production-grade Gen AI chatbot handling 50,000 interactions monthly.